Marvel Integration Technology Pte. Ltd. (operating under the brand Mobitech AI) ("Mobitech," "we," "us," "our"), 391B Orchard Road, #22-00, Ngee Ann City Tower B, Singapore 238874, provides an omnichannel customer engagement platform. This Privacy Policy explains how we collect, use, and protect personal data.
Data We Collect
Account Data (collected directly from you as our customer)
- Name, work email, phone number, company name, billing details
- Login credentials, account settings, subscription/plan info
- Usage data: features used, login times, device/browser info, IP address
- Support communications
Customer Contact Data (processed on behalf of our business customers)
- Messages and metadata from connected channels (WhatsApp, Instagram, Facebook, TikTok, Telegram, Gmail, X, Threads, LinkedIn, YouTube, Google Business, web widget)
- CRM records our customers create (contact names, phone numbers, emails, deal/ticket history)
- Any data our business customers choose to input into automations or the AI agent builder
Website/Marketing Data (mobitech.ai visitors)
- Cookies and similar technologies (see Cookie Policy)
- Analytics data (pages visited, referral source)
- Contact form submissions, "Talk to sales" inquiries
How We Use Data
| Purpose | Data used | Legal basis (GDPR) |
|---|---|---|
| Provide and maintain the Service | Account Data, Customer Contact Data | Contract necessity |
| Billing and payment processing | Account Data (billing details) | Contract necessity |
| Customer support | Account Data, relevant Customer Contact Data | Contract necessity / legitimate interest |
| Product improvement, analytics | Usage data (aggregated where possible) | Legitimate interest |
| Security, fraud prevention | Account Data, usage logs | Legitimate interest / legal obligation |
| Marketing communications (to prospects/customers) | Contact form data, business email | Consent / legitimate interest (opt-out available) |
| AI feature functionality | Customer Contact Data, as configured by our business customers | Contract necessity (processed on customer's instructions) |
We do not use Customer Contact Data to train AI models shared across customers without explicit agreement; any AI processing of a customer's data is scoped to that customer's own account unless otherwise disclosed in a DPA.
How Long We Keep Data
- Account Data: retained for the life of your account plus 90 days after termination for legal/accounting purposes, unless a longer period is required by law.
- Customer Contact Data: retained per our business customers' configured retention settings, or until 30 days after their account termination, then deleted or anonymized.
- Marketing/website data: cookies expire per the retention periods listed in our Cookie Policy; contact form submissions retained for 12 months unless a business relationship continues.
International Data Transfers
Mobitech is based in Singapore; data may be processed in Singapore, the country where your chosen cloud region is hosted, and countries where our subprocessors operate (including the US and EU). Where we transfer personal data out of the EEA/UK, we rely on the EU Standard Contractual Clauses (SCCs)/UK IDTA or an applicable adequacy decision. Details are available on request.
Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Export your data in a portable format
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
- California residents: opt out of the "sale" or "sharing" of personal information (we do not sell data, but this right is disclosed per CCPA/CPRA), and request details of data collected/disclosed in the past 12 months
- EU/UK residents: lodge a complaint with your local supervisory authority (e.g. your national Data Protection Authority)
To exercise these rights, contact care@mobitech.ai. We will respond within the timeframe required by applicable law (e.g. 30 days under GDPR).
If you're an end-customer/contact of one of our business customers (i.e. your data reached us because a business used Mobitech to message you), please contact that business directly — we act as their processor and will support their response to your request.
Controller vs. Processor — What This Means for You
- If you're a Mobitech account holder (a business using our platform), we are the controller of your Account Data and the processor of the Customer Contact Data you upload or receive through the Service. Our processing of your Customer Contact Data is governed by our Data Processing Agreement, available on request by contacting care@mobitech.ai.
- If you're a contact/end-customer messaged through the platform by one of our business customers, that business is the controller of your data, and you should direct privacy requests to them.
Children's Privacy
The Service is intended for business use and is not directed to children. We do not knowingly collect personal data from individuals under 16. If you believe a child's data has been submitted to us, contact care@mobitech.ai for deletion.
Security
We use technical and organizational measures (encryption in transit, access controls, monitoring) to protect personal data. No method of transmission or storage is 100% secure; we will notify affected parties and relevant authorities of a data breach as required by applicable law (e.g. within 72 hours of becoming aware, under GDPR).
Regional Disclosures
- Singapore (PDPA): Mobitech complies with Singapore's Personal Data Protection Act as our home jurisdiction's baseline framework. Contact our Data Protection Officer at care@mobitech.ai.
- EU/UK (GDPR/UK GDPR): See Sections 5–6 for transfer mechanisms and rights. Mobitech has not appointed a representative in the EU or UK under Art. 27 GDPR / UK GDPR. EU/UK data subjects can direct requests to care@mobitech.ai. (Note: if EU/UK customer volume grows, this should be revisited with counsel, as Art. 27 requires a local representative for controllers/processors that regularly, systematically, or on a large scale process EU/UK residents' data, subject to certain exemptions.)
- California (CCPA/CPRA): See Section 6. We do not sell or share personal information for cross-context behavioral advertising.
- Brazil (LGPD): Brazilian users have equivalent access, correction, deletion, and portability rights; contact us as above.
Cookies
See our separate Cookie Policy for details on cookies used on mobitech.ai and consent management.
Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or an in-product/website notice at least 14 days before taking effect.
Contact Us
Marvel Integration Technology Pte. Ltd.
391B Orchard Road, #22-00, Ngee Ann City Tower B, Singapore 238874
Email: care@mobitech.ai