Unified customer profiles
See every touchpoint — messages, calls, tickets and deals — on a single customer timeline.
CRM
Every customer interaction builds a richer, connected record.
Contacts, companies, deals and full conversation history in one CRM — attached to every chat, ticket and workflow in Mobitech.
Key features of CRM
Deal tracking
Keep pipeline stages, deal values and next actions close to the conversations that drive them forward.
Segmentation and tags
Group customers by behavior, purchase history or custom fields for targeted outreach and reporting.
Conversation-linked records
Create or update CRM records directly from any conversation without switching tools.
Pricing
Plans that grow with your customer operation.
Start lean, add channels and contacts as you scale. Meta message fees are billed at cost. Annual billing saves on every paid plan.
Starter
$54/ month
or $45/mo billed annually
3 users
Engage
$139/ month
or $131/mo billed annually
5 users
Scale
$233/ month
or $223/mo billed annually
10 users
Enterprise
Custom
Tailored for corporate businesses needing regulatory compliance
Custom
| Feature | Starter | Engage | Scale | Enterprise |
|---|---|---|---|---|
| General | ||||
| Price (USD / month) | $54 | $139 | $233 | Custom |
| Price (annual, USD/mo equiv.) | $45 | $131 | $223 | Custom |
| Best for | F&B, retail, clinics, tuition, SMEs | Growing businesses needing multichannel + AI | Multi-outlet businesses | Corporate businesses needing regulatory compliance |
| Omnichannels | ||||
| Users included | 3 | 5 | 10 | Custom |
| Extra users (USD/mo) | $12 | $13 | $16 | Custom |
| WhatsApp Business API | Yes | Yes | Yes | Yes |
| Multi-channel (Instagram, Facebook, Telegram, TikTok, +10 more) | — | Yes | Yes | Yes |
| WhatsApp numbers Connected | — | 1 | Multiple | Multiple |
| Messaging | ||||
| Monthly active contacts (MAU) | 1,000 | 5,000 | 10,000 | Custom |
| Add-on MAU | $8/100 MAU | $8/100 MAU | $8/100 MAU | Custom |
| Maximum Broadcast messages | 15,000/mo | Unlimited | Unlimited | Unlimited |
| Meta message fees (marketing $0.0732/msg etc.) | At cost | At cost | At cost | At cost + volume discount |
Prices in USD. WhatsApp conversation and message fees are charged at cost (e.g. marketing messages at $0.0732/msg) and may include volume discounts on Enterprise.
CRM that lives inside your customer conversations
Traditional CRMs often sit apart from where customer conversations actually happen. Mobitech CRM is built into the platform — every WhatsApp message, social DM and support ticket automatically enriches the customer record.
Sales teams see deal context while chatting. Support teams see purchase history before replying. Customer success teams spot renewal opportunities from service patterns.
From first enquiry to long-term relationship
When a new lead messages your business, Mobitech can create a contact record automatically, assign an owner and track the deal through your pipeline stages. Follow-ups, reminders and tasks stay linked to the customer — nothing falls through the cracks.
For multi-outlet or multi-brand operations, Mobitech CRM supports the structure you need to keep teams aligned on shared customer data.
Data-driven decisions across teams
Mobitech CRM data feeds into analytics and reporting so you can measure conversion rates, response times, customer lifetime value and team performance from one platform.
Because CRM connects to AI agents, ticketing and automation, your customer data stays current without manual data entry.
FAQ
Frequently asked questions
01How is Mobitech CRM different from a standalone CRM?+
Mobitech CRM is built into the conversation platform. Messages, tickets and deals automatically enrich the customer record so sales and support teams work from live context instead of stale data entry.
02Can CRM records be created from chats?+
Yes. Teams can create or update contacts, companies and deals directly from any conversation, with interaction history attached to the same customer timeline.
03Does CRM support deal tracking and segmentation?+
Yes. Mobitech CRM includes pipeline stages, deal values, tags and custom segmentation so teams can prioritize outreach, renewals and follow-ups from one connected record.
Get started
Discuss your business needs with our team.
Join businesses worldwide using Mobitech to unify customer conversations, automate workflows and grow with confidence.